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Important Product & Shipping Information
Solid Wood Product Line | Protecting Your Investment | Care and Maintenance | Payment Policy | Shipping | Claims | Shortages, Concealed Damage and/or Defective Hardware | Return Policy | Hardware Returns | Specifications & Procedures | Warranty | Customer Testimonial
Solid Wood Product Line
We at Vintage Doors pride ourselves in handcrafting high quality 100% solid wood products. We do not use any veneers or finger joints in any of our solid wood creations. Every piece of lumber used in our creations is hand chosen by our craftsmen and milled to perfection. Unlike other composite materials, wood has a sophisticated, unique look that brings unparalleled texture, depth and beauty to your home. When finished and properly maintained, solid wood is an extremely durable choice and will resist the test of time and elements for years to come! With Vintage Doors you get nothing but the best kiln dried, furniture grade solid woods and workmanship available on the market today - which has proven to last for generations.
Protecting Your Investment - Proper Finishing
Your new Vintage Door has been handcrafted to last for years to come. Like any piece of fine furniture however, it does require proper finishing and periodic maintenance to ensure it always performs its best. You must completely seal and finish all surfaces of your door before installation, including all mortised and drilled areas. There are two methods of finishing: (1) painting, which includes one coat of primer and two top coats of your preferred paint color or (2) staining/varnishing, which must include three coats of varnish. We recommend that you seal and finish your doors within a 1-2 week period after delivery. Unsealed and unfinished doors must be stored in a warm and dry moisture free environment. Do not store unfinished doors in a damp environment. Untreated doors will crack and warp if exposed to the elements. Leaving doors untreated or incompletely finished and subject to these elements and environments will void any warranty on our products. For further tips on how to treat your door, please visit our "How to finish your door" page.
Care and Maintenance
Your new Vintage Door has been manufactured to last for years to come, but like any piece of fine furniture, the finish will require some simple periodic maintenance to keep it looking its best and to provide protection from the elements. Regular finish maintenance is also a requirement of the warranty. At least annually, we ask that you examine your exposed exterior door for signs of weathering. If your doors receive a lot of moisture or direct sunlight from the south or west, you will want to examine the finish often. We recommend keeping an eye out for drying and/or fading and planning your maintenance accordingly. Sikkens, a high quality, recommended finishing product is designed specifically for exterior doors. This product recommends that the door be re-coated every 2-3 years if the door has south or west exposure and every 3-5 years if it has north or east exposure.
Payment Policy
All orders are to be paid in full prior to shipment. We accept Check, money order, and wire transfers. For your convenience we also accept Visa, Master Card, and Discover for an additional 4%. Checks should be made payable to "YesterYear's Vintage Doors"
Shipping - Insured Delivery
Our custom product is shipped fully insured via national carriers and delivered directly to your specific residence, business or renovation site. All doors are shipped carefully in a solid and secure crating system, handmade specifically for your order. Most door orders are shipped by freight truck, although some single door orders may qualify to ship via Ground. Customer must help unload and sign for goods on arrival. Carefully check your order upon receipt, as damage may occur during shipping. Any damage must be noted with the shipping company at the time of delivery.
Claims
We expect our customers to examine their shipment for defects or damages immediately upon receipt of the order. You have the right to decline delivery of damaged goods, in which case the product will be returned to us. Discovered damage and or defectives must be immediately noted on the bill of lading in the presence of the carrier. Vintage Doors can then act as an advocate for you and properly process your claim. Failure to document damages at the time of delivery, and in the presence of the carrier, will release Vintage Doors & Millwork from any liability. In the event of damage, and upon following the above instruction, it is the customer's responsibility to retain all packaging and shipping materials and return the shipment in the same condition in which it was received. Vintage Doors will then proceed to re-fulfill your order in a timely manner. For minor damages, Vintage Doors at its exclusive option will work to resolve and repair the issue without a return shipment.
Shortages, Concealed Damage and/or Defective Hardware
All items are checked prior to shipment. Any apparent shortages or concealed damages must be reported to Vintage Doors within 1-3 days after receipt of your order. Defective hardware must be reported within thirty (30) days of receipt of your order. Hardware which has been disposed of or misplaced will not be considered for claims. Vintage Doors must approve all returns and transportation of defective hardware in writing. Proof of purchase is required.
Return Policy
There are no returns or refunds on our handcrafted solid wood doors, millwork, or clearance items. All door orders are custom and therefore cannot be returned for a refund
Hardware Returns
Hardware returns must accompany their original receipt & original packaging. Please be sure to check your order for accuracy. Hardware must be shipped back within 3 days of receipt of goods and are subject to a 25% restocking fee. No hardware can be returned for credit/refund or exchange if it is installed. Damaged hardware from installation including scratches, stripped screws and missing parts are non returnable. Defective products need to be returned for inspection. When you purchase hardware from us, you are entitled to its manufacturer's warranty against defective merchandise. These manufacturers will repair, return or replace the item in accordance with their own policies. Customer responsible for return shipping cost. Special hardware orders are non-returnable & non-refundable.
Specifications & Procedures
YesterYear's Vintage Doors reserves the right to discontinue or change any product, design, function, finish or price without prior notice.
Warranty
YesterYear's Vintage Doors is extremely dedicated to providing you with nothing but the best quality, solid wood products available in the marketplace today. A leading example of our commitment to quality, superior products is our made-to-order approach to manufacturing. Please view our complete product warranty for further information or call in to speak with one of our knowledgeable representatives with any questions that you might have in regards to our product warranty.
"I wanted to let you know how pleased we are with our new door. We had reservations about ordering without actually seeing any of your doors in person, but we are so very pleased! The packaging of our door was really outstanding, even the delivery guy commented on it. The door itself is very well made, and we expect it to last a lifetime. Thank you!" - Denise Miller, Yadkinville, NC
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